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Division of Personnel Security
and Access Control

Helpdesk: 301-402-9755
e-QIP: 301-402-9735
Appointment Line: 301-496-0051
Email: orspersonnelsecurity@mail.nih.gov

This is the January 28, 2009 issue of the DPSAC NEWS

AO Involvement in Replacing Broken ID Badges No Longer Required

As of Friday, January 16, AOs no longer are required to initiate the replacement of a broken badge. In an e-mail alert to NED coordinators and AOs on that date, NED Project Manager Jeff Erickson announced that ‘Broken Badge’ has been removed from the drop-down list of reasons to reissue a badge (under ‘Modify’ on the NED menu). He noted that “If someone suspects their badge is broken they can go directly to any NIH badging station.* Access Control will take it from there.

If Access Control confirms that the badge is broken/no longer functions, they will print a duplicate copy of the existing badge (same name, same expiration date, etc.). If the badge has been disabled for some reason or if it was simply not enabled for the card reader that denied access, Access Control will address (these issues) with the badge holder,” Erickson concluded.

* On the Bethesda Campus badging stations are located in the DPSAC Enrollment Center at 31/1B03 as well as in 10-CRC on the B1 level near the Hospitality Desk. Other stations on campus include the Gateway Center and the NIH Department of Police located in Building 31, Room B3B17.  Individuals working at satellite facilities (RTP, RML, Baltimore, and Frederick) should check with the badging station that serves their location to confirm where to take their broken badge to obtain a replacement.

To read Erickson’s entire e-mail message, including his update on NED performance, click  here.

Any badge holder who has a question about their badge can call the Access Control Help Desk from 6:00 AM to 6:00 PM at 301-451-4766, or contact them by e-mail at FacilityAccessControl@mail.nih.gov. 

Getting Help with NED and DPSAC

Everyone who needs help with NED should continue to contact the NIH Help Desk. You can reach them by phone at 301-496-4357. You can also submit tickets via the online Service Request site at: http://ithelpdesk.nih.gov/support/. According to NED Project Manager, Jeff Erickson, there’s a new option on the ‘Classify your request’ screen that allows you to select ‘NED’; it’s in the ‘NIH Specialty Applications’ section on the right side of the screen. This online option even allows you to create a ticket on behalf of someone else, (e.g., if someone you support is having issues related to a NED action you initiated).

Remember, too, that DPSAC has a couple different numbers to call if you or someone you support has questions about their investigation or badge. The DPSAC ID Badge website, http://idbadge.nih.gov/, has lots of good information about the badging process. Go to the ‘Contact Us’ link for phone numbers and e-mail addresses to the different offices.

As the NIH continues to implement HPSD-12 and everyone becomes familiar with their roles in the new Personal Identity Verification and ID Badge Issuance processes, the NED Team, DPSAC, and the HSPD-12 Program Office are all committed to making sure that everyone is being served promptly and effectively.  

Getting Help with e-QIP

The NIH Personnel Security Office is available to answer your questions about e-QIP. Their e-QIP helpdesk phone number is 301-402-9755.

More “Hands On” NED Classes Added Through April, 2009

To accommodate the high demand for NED ‘hands on’ training, the NED Team and the HSPD-12 Program Office will be offering as many as 13 NED ‘hands on’ classes between now and the end of April. Click here to view the schedule of available classes. The earlier you register, the more likely you will have your choice of dates. We anticipate that the classes will fill quickly.

Please e-mail Dan Shumate in the HSPD-12 Program Office and let him know which session you would like to attend. The courses are free and handout materials will be provided. You are encouraged to share this information with other NED users in your IC.

Helpful Tips

•  AOs … remember that you need to deactivate an individual’s NED record when that person leaves NIH.

•  AOs … remember to enter the individual’s full legal name in NED.

•  AOs … remember that ALL foreign nationals must visit the Division of International Services (DIS) before they can be sponsored and processed for an ID Badge. (See DPSAC News, November 5, 2008 for a more complete discussion of foreign nationals, including the clearance procedure for these individuals).

•  AOs in the Role of PIV Sponsor Must Complete HHS PIV Sponsor Training

AOs who will be sponsoring individuals for the HHS ID Badge (PIV Card) and have not completed the mandatory HHS PIV Sponsor training should complete the Sponsor Training. To do this, click on the following link: http://intranet.hhs.gov/pivcard/training/sponsor/.

Once you have completed the training module, please fax or mail the signed and dated training certificate to:
HSPD-12 Program Office
31 Center Drive
Room B1A26
Bethesda, MD 20892-2143
Fax number: 301-480-1119 

News Briefs

• OMB: Progress slow on issuing ID cards
(Excerpted from nextgov, published online, January 12, 2009)

The Federal government remains far from its goal of issuing secure identity cards to its employees and contractors, the Office of Management and Budget (recently) reported.

The original deadline set by OMB for agencies to issue cards to all federal employees and contractors was Oct. 27, 2008. But only 31 percent of workers actually have been issued new high-tech cards, which contain the cardholder's fingerprints and other biometric information.

Karen Evans, administrator of e-government and information technology at OMB, said that since the October deadline, agencies have issued more than 120,000 ID cards, bringing the total number of workers with secure credentials to almost 1.8 million. But that represents only a 2 percent increase over the October figure.

Evans said representatives of the incoming Obama administration have made it clear that they view HSPD-12 as "integral to the security solutions they want to put in place." She said all discussions between her office and the transition team have been "positive in nature."

You can read the full nextgov article by clicking on the following link: ID Badge. 

FAQs

Q. I can’t find ‘Broken Badge’ when I go into NED to find the list of reasons to reissue a badge. It used to show up under ‘Modify’ on the NED drop down menu. What do I need to do when someone comes to me with a broken badge and needs a replacement?

A.  As of January 16, 2009, ‘Broken Badge’ has been removed from the drop down list of reasons to reissue a badge under ‘Modify’ on the NED menu). (See the article above (AO Involvement in Replacing Broken Badges No Longer Required).  

If someone suspects that their badge is broken they can go directly to any NIH badging station where Access Control will be able to confirm that the badge is broken/no longer functions. Upon confirmation, they will print a duplicate copy of the existing badge (same name, same expiration date, etc.).

IMPORTANT: Access Control cannot print a replacement badge unless the badge holder surrenders the non-working badge. If the badge holder is unable to present the broken badge to Access Control, s/he must contact their administrative staff to initiate a replacement in NED using “Lost Badge” or “Stolen Badge” as the reissue reason (under 'Modify' on the NED menu).

Any badge holder who has a question about their badge can call the Access Control Help Desk from 6:00 a.m. to 6:00 p.m. at 301-451-4766, or by e-mail at facilityAccessControl@mail.nih.gov.

 

A biweekly e-newsletter from the Office of Research Services, Division of Personnel Security and Access Control (ORS/DPSAC) to keep you informed as NIH rolls out "Homeland Security Presidential Directive 12" (HSPD-12) establishing a common identification standard to better safeguard NIH and its workforce.