In this Issue

	Summer Party
	Customer Realationships

In Other News

Summer Party

We invite you and your families to our annual summer blast picnic
When: Saturday July 30th 2011
Time: 11:00 AM - ?
Where: 1600 Maple Avenue Lake City, PA 16423
Regrets only: (H) 814-864-2586 (C) 814-218-9103

Remember to bring a swimsuit, towel, and chair. There is heated pool,
volleyball , picnic shelter and plenty of room to play.
Bring a dish to share.

There will be 50-50’s and instant games. Come enjoy the fun, food, drinks, and games

HOPE TO SEE EVERYONE THERE

Customer Realationships

Having the good strong relationships with all of your customers can really enhance the growth and development of sales for your company. Being more personable in this technology based world still has a positive effect on people. Keeping a good rapport and more one-on-one relationships, only bonds the customer or client to their service provider. Loyalty and a strong bond is always a win-win strategy. Here are some ideas to keep in mind:

Loss of employees or rapid turnover:

It is a good idea if an employee has given you notice that they introduce the person replacing them in the company. Sometime this is not possible, so it is imperative to let the new person jump right in and introduce themselves and start forming that bond.

Direct Phone contact:

Even though technology is the new trend with e-mails and text messaging, always keep in contact with a client by making a phone call. It is a good idea to make sure the employee has a direct number whether that is a landline or a cell. Customers feel more comfortable knowing they can also reach you by phone.

Personalize the employee:

Provide employees with business cards, company letterhead, a title, this makes them feel like part of the team and also makes them look more professional to the client. It never hurts to have more advertising out there for your company.

Name is not just a word:

Knowing your customers name and needs are vital. It makes them feel, comfortable, bonded, and accepted when you know more about them. Using a customer’s name when exchanging dialogue, makes them feel very important. Encourage all employees to do their best at trying to remember names and faces.

There are so many ways to improve customer relations, so my suggestion is do your research. Survey both your employees and customers and come up with a strategy to build better and long lasting relationships. 

Crystal Arlington CSP, CLP